Thank you for being a valued AFR customer.

Your satisfaction is extremely important to us.

If your loan is now serviced by AFR c/o Loan Care:

If your loan is now serviced by AFR c/o Loan Care or if you received a payment coupon/mortgage statement from either addresses below:

American Financial Resources, Inc.

PO Box 37628

Philadelphia, PA 19101-0628

American Financial Resources, Inc.

PO Box 8068

Virginia Beach, VA 23450

If you need further assistance, please choose one of the following:

Customer Service

855-207-0502

Insurance Department

866-822-0890

Tax Department Fax

904-366-2010

Collection Department

800-909-9525

Insurance Fax

843-413-7127

Insurance Claim Department

866-822-3434

Business Hours (EST)

Monday – Friday:
8AM – 10PM
Saturday:
8AM – 3PM

Payoffs Fax

866-637-4748

payoffs@myloancare.com


East Coast Payments

(For mail-in payment only)

AFR / Loan Care

P.O. Box 37628

Philadelphia, PA 19101-0628

West Coast Payments

(For mail-in payment only)

AFR / Loan Care

P.O. Box 60509

City of Industry, CA 91716-0509

Overnight Mail

AFR / Loan Care 3637 Sentara Way Virginia Beach, VA 23450

Customer Website: afrcorp.com The website offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth.

MyLoanCare is web responsive, which makes it compatible on various mobile platforms, such as iPads and smart phones. The automated televoice system offers 24-hour loan information, accepts payments, allows you to verify balances, and check last payment, disbursement, year-end, and escrow information, etc.

*LoanCare will not accept Credit Cards or Debit Cards as payment methods.


Other Scenarios

For all other scenarios, please contact AFR at 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.